Cancellation & Refund Policy

Cancellation Policy

The Customer can cancel the order at any time. We do not impose any cancellation charges.  However, the following rules shall apply:

The Company will refund the Customer without deducting any shipping charges, if he/she cancels the order before the delivery 

The Company will refund with deduction of any shipping charges, if the Customer cancels the order after the product is shipped.

Return Policy

In case of any dissatisfaction, manufacturing or packaging defect, or in case of late delivery, Customers can return or exchange the product purchased by them. The Customers can contact the Company or Seller from whom they had purchased the product, within 30 days from the date of purchase. They must provide a reason and return the said products to the Company along with the original customer order receipt copy, bill or invoice.

The Company will replace these products free of cost based on stock availability or if the Customer does not want the same products, the Company will refund the cost of the product or issue a voucher of the same amount, case to case, which can be used by the Customer for purchasing products of their choice from our website.

Under the Refund Policy of the Company, the Customer can return currently marketable goods or products purchased by them within 07 days from the date of delivery in the following manner –

1. The Return Policy is applicable only for – 

• goods or products that is in marketable condition.
• products is not different from what was shipped;
• product is returned in its original condition (i.e. with MRP tag, warranty card, user manual, brand/manufacturer’s box and all other accessories therein)

1. Marketable condition means the goods or products are unused and saleable, unopened, sealed, which have not expired and which are not seasonal, discontinued, or special promotion goods. The product can be “marketable” or “unmarketable” depending on the condition of the returned goods or products as assessed by the Company.
2. The return of goods or products must be supported with the Bill or invoice of purchase.
3. All the items purchased from the Seller are returnable except those that are considered as not returnable. 
4. A product will be considered as not returnable, if the product is damaged or misused from any angle by the Customer or if the Customer has ordered any incorrect product or model.
5. Total returns cannot exceed the quantity appearing on the Bill or invoice of purchase.
6. The condition and quality of the goods or products should be similar to the condition and quality which prevailed at the time of purchase.
7. Period of return of goods or products is calculated as the number of days from the date mentioned on the Bill or Invoice of purchase to the date of receipt at the Company’s address.
8. If the products are returned by the Customer to the Company, the cost of return will be deducted from the Seller’s account. 
9. In certain cases, where the Seller is unable to process a replacement for any reason whatsoever, a refund will be given.
10. If the Customer wants to return the product, the Company will issue refund by deducting the shipping cost.

Refund Policy

Upon receipt of cancellation or return request, we shall issue a refund to the original payment method i.e., credit card, debit card, UPI, net banking, or directly transfer to your bank account (via NEFT) as the case may be, within 5-7 business days.

However, this depends on your payment methods ranging from 2-4 business days to 8-10 business days.

Please Note: remote locations may take longer to process the refund.

For Cash on Delivery orders, refund will be processed through your bank account (via National Electronic Funds Transfer (NEFT). For refund, you will have to update your bank account details in your account section or from returning center when you are returning any product.

Refunds cannot be processed to any third-party accounts. The name on your account should match with the name mentioned on the bank account holder.

Shipping & Delivery Policy

Shipping of all products ordered by you shall be performed by seller from whom you ordered products through our website. Once the ordered confirmed, seller will ship it to your provided address and will update courier tracking details on your dashboard.

Delivery speed and number of days to deliver the ordered item depend on your location and courier mode opt by seller from whom you ordered, however we will ensure that all normal orders will deliver within 1 or 2 days from the day of order and maximum of 7 days.

You will get all status on your dashboard such as Shipping, delivered, returned, etc. Also you may get sms communication about order status. 

Shipping Cost Refund

If the Customer returns the product for any reason other than the Seller’s or product’s fault then, the Company will issue refund after deducting to & fro shipping charges.

In case of product is returned due to any defective, deficient or spurious product then, any return shipping cost which exceeds Rs. 100 for returning large or heavy items, will be reimbursed by the Company. Provided that, to claim refund on shipping charges you will have to submit a courier receipt.

Payment General Terms

All commercial or contractual terms are offered solely by and between the Customers and Seller. These commercial or contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, medium and modes of delivery, warranties relating to the products and services, and after-sale services. The Company does not have any control or does not involve in any such terms between the Customer and Sellers.

The Company integrates with a range of existing payment systems including but not limited to, Credit Card, Debit Card, NEFT, UPI (GooglePay), etc.

You agree to indemnify the Company, its officers, representatives from any costs, damages or liability or other consequences of any actions between the Customer and Sellers and waive any claims that you may have on this behalf under the applicable law.

The Company will have the payment returned or suspend the Seller from collecting payment for the transaction order through the Website if:

• The collected payment does not correspond to the amount of the transaction order.
• Payment from a third party unrelated to the transaction is collected by proxy.
• Payment for cancelled order is not returned.
• The collected payment is not matched with the transaction order within 30 calendar days of collection.
• The Seller violates the rules of the relevant State laws and regulations on the collection of payment.

Conditions of Sale (between Sellers and the Customer)

Please read these conditions carefully before placing an order for any products with the Sellers on the Website. These conditions confirms your consent to be bound by these conditions.

In addition, when you use any current or future services of the Company, you will be subject to the terms and conditions applicable to that service. If these Conditions of Sale are inconsistent with such terms, the Terms and Conditions shall prevail.

This section deals with conditions relating to the sale of products on the Website by the Seller.

Your order is an offer to the Seller to buy the product(s) in your order. When you place an order to purchase a product from the Seller, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product(s) ordered.

The Seller only accept your offer and conclude the contract of sale for a product ordered by you, when the product is dispatched to you (the “Dispatch Confirmation E-mail”). If your order is dispatched in more than one package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between you and the Seller for the product(s) specified in that Dispatch confirmation E-mail.

Your contract is with the Sellers, and you confirm that the product(s) ordered by you are purchased for your internal/personal purpose and not for re-sale or business purpose. You authorise the Seller to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the Website.

You can cancel your order for a product at no cost any time before the Seller send the Dispatch Confirmation E-mail relating to that product. In such case, if the Seller allowed return, the Seller will deduct the shipping cost from you, even for free ship orders and Customer shall courier back it to the Seller at their own cost and refund only will raise once Seller confirm that product received back in his/her office in safe condition.

Please note that the Seller sells products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

Supplementary Provisions

• The Company has the right to amend these rules from time to time in the case of any amendment to the laws and regulations, any change in the environment and other factors and these rules as amended will become effective after the expiration of the publicity period.
• These rules are an integral part of the Company’s transaction dispute rules. 
• In there is any discrepancy, ambiguity or conflict between translation of English version and a non-English version of these rules, the English version shall prevail.

Complaints – Cancellation / Return / Refund

Please send all your complaints related to Cancellation of orders, Return of orders, Refund etc. to us through our below web page.

Select appropriate “Subject” while sending complaint

https://ulipindia.com/contact-us/ 

Last Updated on : 10-March-2022